Privacy Policy 966win
Your privacy is our priority. This document explains in detail how 966win collects, stores, uses and protects your personal information as a user of our platform.
Why Your Privacy Matters to Us
966win builds user trust by implementing responsible and transparent data protection practices at every level of our operations.
High-Level Data Encryption
All your personal data and financial transactions are encrypted using 256-bit SSL protocols — the same security standard used by major financial institutions.
No Disclosure to Third Parties
Your information is not sold, leased or shared with outside parties without your explicit consent, except in situations required by law.
Full Account Control
You have the right to access, amend or request deletion of your personal information at any time through 966win's customer support, which operates 24/7.
Secure Data Storage
Your data is stored on servers protected by layered firewalls and an intrusion detection system that is active at all times, keeping your information secure.
Regulatory Compliance
966win operates under international licensing and complies with relevant data protection requirements, giving every registered user assurance of their rights.
24/7 Privacy Support
Our customer support team is available to assist with any privacy and data enquiries in Malay and English via live chat and email.
This Privacy Policy outlines the practices and commitments of 966win in managing the personal information of users who register for and use our platform. By continuing to use the 966win website and services, you are deemed to have read, understood and agreed to the provisions contained in this document.
We encourage you to read this policy carefully. Any enquiries may be directed to our support team, which operates 24/7 in Malay and English.
1. Information We Collect
966win collects personal information that is necessary to process account registrations, verify user identity, process financial transactions and meet regulatory compliance requirements. The categories of data we collect include:
- Identity Information: full name, date of birth, MyKad number or valid identification document, nationality and gender.
- Contact Information: email address, mobile phone number and current residential address.
- Financial Information: e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account information, online banking details (FPX) and information related to cryptocurrency transactions (USDT, BTC, ETH).
- Platform Usage Data: betting records, deposit and withdrawal transaction history, game activity and login session data.
- Technical Data: IP address, browser type, device operating system, cookie data and general geolocation information.
- Verification Documents: copies of identification card or passport, proof of residence and documents related to the Know Your Customer (KYC) process.
2. How We Use Your Data
The personal information we collect is used specifically for the following purposes within the context of 966win's services:
- Processing new account registrations and verifying user identity through the KYC process.
- Processing deposits and withdrawals, including verifying the identity of the e-wallet or bank account holder.
- Providing effective customer support and responding to user enquiries within a reasonable time.
- Sending important notifications related to accounts, transactions, policy updates or service changes.
- Preventing fraud, money laundering and platform abuse.
- Meeting regulatory and reporting obligations under the international licensing held by 966win.
- Improving the user experience based on analysis of usage patterns and feedback.
- Sending marketing communications about offers, promotions and bonuses — you may opt out of receiving these communications at any time.
3. Information Sharing
966win does not sell, exchange or rent your personal information to any third party for commercial purposes. However, in the following limited situations, your information may be shared:
- Payment Service Providers: payment gateway and e-wallet providers that process your transactions require certain information to complete each transaction.
- Legal Obligations: we comply with any instructions or orders issued by competent authorities in accordance with applicable law.
- Technology Providers: game software companies and technical infrastructure providers that are bound by strict confidentiality agreements with 966win.
- Fraud Prevention: sharing information with industry bodies responsible for preventing fraud and irresponsible gambling.
Every third party involved is required to meet data security standards equivalent to those of 966win and is prohibited from using that information for any purpose other than those specified.
4. Data Security
The security of user data is a responsibility we take seriously. 966win implements multiple layers of technical and organisational protection to keep your personal information safe:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Servers protected by layered firewalls with active intrusion detection and prevention systems.
- Two-factor authentication (2FA) is available for an additional layer of protection on user accounts.
- Internal access to user data is restricted and controlled based on the principle of minimum privilege.
- Regular security audits are conducted by our information security team.
- User passwords are stored in hashed form that cannot be decrypted — our team has no access to your original password.
5. Cookies and Tracking Technologies
966win uses cookies and equivalent tracking technologies to improve the functionality and user experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: required for core platform functions such as login sessions and language preferences. These cannot be disabled.
- Performance Cookies: collect anonymous data about how users interact with the platform to help us improve it.
- Functional Cookies: store your personal preferences such as display settings and game choices for a more convenient experience.
- Marketing Cookies: used to show you more relevant promotions and offers based on your usage patterns.
You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect specific functions of the 966win platform.
6. User Rights
As a 966win user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team which operates 24/7:
- Right of Access: you have the right to obtain a copy of the personal information we hold relating to your account.
- Right of Rectification: if any of your information is inaccurate or out of date, you may request that a correction be made.
- Right of Erasure: in certain circumstances and subject to legal obligations, you may request the deletion of your personal data.
- Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: you have the right to receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: if you have previously given specific consent, you may withdraw it without affecting the validity of prior processing.
7. Data Retention and Deletion
966win only retains your personal data for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable regulatory and legal obligations.
Transaction records and account-related information are typically retained to meet anti-money laundering reporting requirements and audit obligations under our international licensing. Once the mandatory retention period has ended and there is no legitimate operational need to keep the data, 966win will delete or anonymise your personal data in a secure manner.
Closing your account does not necessarily result in the immediate deletion of all data — certain records may need to be retained to fulfil the legal obligations stated above. Further information may be requested from our support team.
8. Privacy Policy Amendments
966win reserves the right to amend this Privacy Policy from time to time to reflect changes in our services, new regulatory requirements or updated industry best practices.
Any significant amendments will be communicated to registered users via email or in-platform notifications before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version.
Continued use of the 966win platform after the effective date of any amendment indicates your acceptance of the revised Privacy Policy. We encourage you to review this document periodically.
9. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to contact us directly.
966win Support Team operates 24 hours a day, 7 days a week, in Malay and English. You can reach us via:
- Live chat directly within the 966win platform — the fastest way to get a response.
- E-mail: [email protected]
Bet with Confidence at 966win
Your privacy is protected. Your transactions are secure. Now is the time to enjoy the best betting experience with 966win — the platform of choice for adult players in Malaysia.